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FAQs

General
How can I contact the Kettunen Center?
You may call us during normal business hours at 231 829 3421, email us at info@kettunencenter.org or fill out a contact form.

I want to hold an event at Kettunen Center. Where do I start?
The first step is to contact us and we will walk you through the planning process. You can call us at 231-829-3421 or email at info@kettunencenter.org. After you have contracted your event space, you will work with a Conference Services Manager to plan every detail of your event.

Where is the Kettunen Center located?
The Kettunen Center is located in Tustin, MI. We are 15 minutes south of Cadillac.

I need directions to the Kettunen Center.
Please visit our Directions page for more information.

Is on-site parking available?
Yes. Complimentary parking is available onsite for all guests visiting the center.

What is the closet is the airport?
Grand Rapids airport is approximately 75 miles away and Traverse City airport is about 60 miles away.

Is this a conference center or a camp?
The Kettunen Center is a conference and retreat center that many groups utilize in all 4 seasons. Kettunen Center is the home for statewide 4-H leader training and development and serves as a learning center for many other groups.

What type of events do you host?
We are home to various types of events, including: board meetings, conferences, meetings, workshops, retreats, weddings, banquets, executive planning sessions, family reunions, and educational training sessions.

Is there a required group minimum?
We welcome everyone—from a party of 15 to a group of 200. 

Do you host groups that do not need lodging?
Yes, there are groups that come here for day events such as board meetings, trainings, conferences, weddings, parties, banquets and more.

When must I book in order to reserve space?
As soon as you know your dates you need to book space, please contact the Conference Center staff. It’s never too early. We will do our best to accommodate any last minute requests, as well but we do fill up quickly.

How do I request a tour of the Kettunen Center?
We invite you to visit us!  Schedule a tour of our conference center by contacting our staff at 231 829 3421 or fill out the site visit request form.

Who may schedule events at the Kettunen Center? Do I need to be affiliated with Michigan 4H or MSU?
The Kettunen Center is open to everyone.

Is the Conference Center handicap accessible?
The residential and meeting facilities are handicap accessible.

Is the general public welcome to come and enjoy the grounds?
No, our property is reserved for our current guests.

Is Internet access available?
Wireless access is available throughout the buildings at no charge.

What can I do in my free time?
There are many recreation activities to do at Kettunen. Some include hiking, canoeing, kayaking, snow shoeing, volleyball, and cross country skiing. Please check our full list of recreation options available to you.

Do you allow smoking?
Smoking is permitted only in designated outside areas. Smoking is not allowed within the building or inside conference rooms. Guests who wish to smoke must go to the designated outdoor locations.

Is there cell phone service?
Yes, there are many spots on the property where cell service is strong.

Food and Beverage
Can you tell me about my dining options at the Kettunen Center?
The Kettunen Center is a full service conference center with our own culinary team. Our staff is eager to work with you and are happy to accommodate those with special dietary requirements upon request.

What food options are available for session breaks?
How about some fresh baked cookies? Or ice creams treats on a hot afternoon? We also offer bagels, chips, brownies, fruits and other options. Our Snack Menu provides a complete listing of menu items.

What food service arrangements do you have for handling special dietary needs?
When you are planning an event, please let us know of any special dietary needs or requests. We’ll be happy to discuss your unique requirements. We encourage you to work closely with the Conference Center staff when developing your menus, food-service setups and schedules.

What are the meal times?
Unless other times have been pre-arranged with your Conference Coordinator, meals are served:
Breakfast 7:30am
Lunch 12noon
Dinner 5:30pm
We do understand your scheduling needs so please let us know if these times will not work for your group.

Does the Kettunen Center have catering?
Yes, catering is available. Ask your Conference Coordinator for information regarding services and cost. Our current catering menu is available here.

Can I bring my own food into the center?
The Kettunen Center holds the exclusive rights to food & beverage in the facility. No outside food or beverages may be brought into the center without written permission from the Conference Coordinator.

What Beverage Service is offered?
We offer Unlimited Beverage Centers for all of our adult guests to use. Conveniently located in the different buildings on property, the Beverage Center has an assortment of regular and decaffeinated coffee, cappuccino, selection of hot teas, creamers, sugars, and beverage ware at a self-serve station.

Can alcohol be served at events?
Yes, your organization may bring in alcohol to the Kettunen Center. We cannot provide it or serve it for you. Alcohol may not be consumed in the presence of youth guests. If youth is on property you may consume alcohol in your meeting and lodging rooms, not in public common areas. We appreciate your cooperation in observance of our alcohol policy when youth are on site.

Meetings and Events
What meeting spaces and services are available?
There are 13 meeting rooms accommodating groups from 15 to 200 that can be used for conferences, workshops, retreats, receptions, banquets and meetings. More information available here.

What audio-visual services are available?
We have an extensive selection available, for a complete listing refer to our A/V page.

What set ups available for meeting rooms?
Our goal is to provide you with a great learning environment. We can set our rooms in multiple settings including: classroom, banquet, theater, v shape, boardroom, conference, U shaped, double U, quilter and more.

Do you rent just meeting space?
Yes, if you are in need of just function space, we can help you. Please contact us at 231 829 3421 for details.

Lodging
How many guest rooms do you have?
Kettunen Center can accommodate 200 people for sleeping arrangements. We offer hotel style rooms and dorms. We have 70 guest rooms that can accommodate two to four people. Linen and towels are provided for each person. For more details please visit our accommodations page.

What are the guest room check-in/out times?
Guest room check-in is usually 4pm and check out is 10am.

What should I do if I arrive late?
Our office usually closes at 9:00 pm. After 9:00 pm, we will leave an envelope with your first name on the registration area. This will contain your key and room number. Please complete the check-in process by confirming your arrival at Guest Services after 8am the following morning.

What are your guest room amenities?
Guest rooms in Red Oak have telephones with data ports, a coffee maker, hair dryer, alarm clocks and complimentary toiletries. White Pine guest rooms have complimentary toiletries and alarm clocks. All of our guest rooms, including dorm style, come with linens (unless notified otherwise) and towels, There are no televisions in any guest room, but we have plenty of TV’s in social lounge spaces.

Rates & Booking
What are the room rental, lodging and food & beverage fees?
Kettunen Center room rental fees vary according to the length of the event, the room(s) requested, and the AV equipment used. We are happy to give you a custom quote based on your specific event needs. We do offer Compete Meeting Packages, please email info@kettunencenter.org or call 231 829 3421 for a quote.

What does the Facility Fee include?
The fee includes rental of the meeting room, with advance set up of the tables and chairs to your specifications by the conference center staff, recreation activities, and continuous beverage service.

Is there a discount for booking multiple events at the Kettunen Center?
Yes, negotiated rates are available for scheduling multiple bookings throughout the year or multi-year events. Reservations must be booked at the same time in order to receive discount.

What is the reservation and cancelation policy?
You may reserve a date, if available, up to two years in advance. You can confirm the date by providing a signed Facility Agreement. Cancelation of the contract at any time will result in the forfeiture of your deposit. Cancelation within 60 days of the event will result in the forfeiture of your deposit, plus 20% of anticipated numbers above the rate. This is necessary because of the loss of revenue incurred by the inability of Kettunen Center to arrange for a replacement booking on short notice.